What do we mean by “customer service”?
In this course we're looking specifically at the interaction between the provider of a product or service and the recipient of that product or service.
In the following segments of the course we will:
- Challenge you to have a Customer Service Mindset
- Share insights into what every customer wants: To be Heard & Understood
- Encourage you to not "push products", but rather, Provide Solutions, and,
- Offer tips on how you can Handle Difficult Customers.
Course Curriculum
Course Overview and Introduction
Available in
days
days
after you enroll
A Customer Service Mindset
Available in
days
days
after you enroll
What Every Customer Wants
Available in
days
days
after you enroll
Providing Solutions
Available in
days
days
after you enroll
Handling Difficult Customers
Available in
days
days
after you enroll
The C4 Networking Strategy
Available in
days
days
after you enroll
Conclusion and Going Deeper
Available in
days
days
after you enroll