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Customer Service Essentials
Course Overview and Introduction
Course Overview and Objectives (6:39)
Download the Workbook (3 mins)
Activity: Self-Reflection (15 mins)
A Customer Service Mindset
A Customer Service Mindset (5:33)
Activity: Who Are Your Customers (15 mins)
What Every Customer Wants
What Every Customer Wants (8:49)
Activity: Customer Service Scenarios (20 mins)
Providing Solutions
Providing Solutions (6:45)
Activity: Solution Statements (10 mins)
Handling Difficult Customers
Handling Difficult Customers (6:33)
Activity: Your Difficult Customers (20 mins)
The C4 Networking Strategy
Interview with Alex Tremble (8:02)
Conclusion and Going Deeper
Conclusion (1:38)
Teach online with
Handling Difficult Customers
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