What do we mean by “customer service”?

In this course we're looking specifically at the interaction between the provider of a product or service and the recipient of that product or service.

In the following segments of the course we will:

  • Challenge you to have a Customer Service Mindset
  • Share insights into what every customer wants: To be Heard & Understood
  • Encourage you to not "push products", but rather, Provide Solutions, and,
  • Offer tips on how you can Handle Difficult Customers.

Course Curriculum


  Course Overview and Introduction
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  A Customer Service Mindset
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  What Every Customer Wants
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  Providing Solutions
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  Handling Difficult Customers
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  The C4 Networking Strategy
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  Conclusion and Going Deeper
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Choose a Pricing Option

$100

One Course