What do we mean by “customer service”?
In this course we're looking specifically at the interaction between the provider of a product or service and the recipient of that product or service.
In the following segments of the course we will:
- Challenge you to have a Customer Service Mindset
- Share insights into what every customer wants: To be Heard & Understood
- Encourage you to not "push products", but rather, Provide Solutions, and,
- Offer tips on how you can Handle Difficult Customers.
Course Curriculum
Course Overview and Introduction
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A Customer Service Mindset
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What Every Customer Wants
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Providing Solutions
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Handling Difficult Customers
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The C4 Networking Strategy
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Conclusion and Going Deeper
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