What do we mean by “customer service”?
In this course we're looking specifically at the interaction between the provider of a product or service and the recipient of that product or service.
In the following segments of the course we will:
- Challenge you to have a Customer Service Mindset
- Share insights into what every customer wants: To be Heard & Understood
Encourage you to not "push products", but rather, Provide Solutions, and,
- Offer tips on how you can Handle Difficult Customers.